Support & partnership
You’re not buying software and disappearing into a ticket queue.
Our relationships are the reason stores stay. That is not a slogan we can prove on a website — it is something you should ask our clients about.
Real human support
People who have stood behind a dispensary counter.
Implementation and onboarding
Getting your catalogue, your staff and your state set up.
Operational guidance
Not just how the button works — whether you should press it.
Product feedback that lands
The lightbulb in the app goes to the people who build it.
Early access
See new tools first, and shape them before everyone else gets them.
Over time
Laws change, markets change, your store changes. So does Portal.
When you need help, you can talk to someone who knows your store and knows the software.
Support hours are Monday to Friday, 9 a.m. to 5 p.m. Eastern. Email support@portal42.com any time.